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Terms of Service

Last updated: 2026-06-18

These Terms of Service ("Terms") govern your access to and use of Sentvale (the "Service"). Sentvale is operated by an independent sole proprietor (the "operator", "we", "us", "Sentvale"), providing the Service remotely to users worldwide. You can reach us at admin@sentvale.com. If you need our full identification details for a legal or data-protection request, contact us and we will provide them.

By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization, and "you" refers to that organization. Where you use the Service as a consumer, any mandatory consumer-protection rights in your country of residence continue to apply and are not waived by these Terms.

1. What the Service does

Sentvale is a read-only, non-custodial monitoring and alerting tool for cryptocurrency trading bots — a "smoke alarm" for bots you run on third-party platforms and exchanges. Using read-only API keys that you provide, it observes data that your exchange makes visible (such as prices, resting orders, and account readability) and sends you best-effort notifications when it detects certain conditions — for example, price leaving a range you declared, resting orders disappearing, or an inability to read your account.

The Service is a supplementary monitoring aid and decision-support tool. It does not place trades, move, hold, or withdraw funds, manage or control your bots, and it does not provide financial, investment, trading, tax, or legal advice. Its notifications are observations of exchange-visible facts, not recommendations or predictions. You remain solely responsible for your trading bots, strategies, orders, configuration, and funds, and for every decision you make.

2. Read-only and non-custodial

You provide the Service with read-only API keys. The Service is designed never to place trades, transfer, or withdraw funds, and never takes custody of your assets. You are responsible for the keys you connect: we strongly recommend you create API keys with trading and withdrawal permissions disabled. While we may attempt to detect and refuse keys that appear to be trade-capable, you must not rely on that check — ensuring a key is read-only is your responsibility. You can revoke a key on your exchange at any time.

3. Accounts and eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be old enough to form a binding contract in your country to use the Service. You may close your account at any time.

4. Acceptable use

You agree not to:

We may investigate suspected breaches and take appropriate action, including suspending access.

5. Plans, billing, and changes

Paid plans, quotas, and prices are described at the point of purchase. Billing and payment are handled by our Merchant of Record, Polar.sh (see the Privacy Policy). Subscription renewal, cancellation, and refunds are described in our Refund and Cancellation Policy. A paid plan does not change the best-effort nature of the Service or the disclaimers and liability limits in these Terms.

6. Intellectual property

We and our licensors own the Service, including its software, design, methodology, and content. You own the accounts, configuration, and data you submit. You grant us a limited license to process your inputs solely to operate, secure, and improve the Service. We may use aggregated, de-identified data to operate and improve the Service.

7. Monitoring is best-effort — no guarantee of detection

This section is important; please read it carefully.

The Service depends on third-party exchange APIs, network connectivity, third-party infrastructure, and the accuracy of the configuration you provide. For reasons inside or outside our control, alerts may be delayed, incomplete, duplicated, or fail to send entirely — including because of exchange outages or API changes, rate limits, revoked or expired keys, misconfiguration, missed or mis-declared bot settings, or interruptions to our own systems.

The absence of an alert does not mean that nothing is wrong. You must not treat silence from the Service as confirmation that your bots, orders, or funds are healthy.

The Service observes only the "footprints" your exchange makes visible. It cannot see a bot's internal logic or off-exchange activity — for example, a take-profit or stop-loss that a bot platform evaluates and executes internally is not observable to the Service, and the Service does not claim to monitor it. A status such as "watching" means the Service is attempting to observe a bot, not that the bot is healthy, profitable, or operating as you intend.

The Service is a supplementary safety aid, not a substitute for actively monitoring your own bots, exchange accounts, and funds. It must not be your sole safeguard. Cryptocurrency trading carries significant risk, including total loss; you accept that risk and remain solely responsible for your trading activity and outcomes.

8. Warranties and disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, and any warranty that the Service will be uninterrupted, timely, secure, or error-free, except to the extent these cannot be excluded under applicable law. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, trading losses, or data, arising out of or relating to the Service or any missed, delayed, or erroneous alert. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or USD 50. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or other users. We will use reasonable efforts to give notice where practical. Sections that by their nature should survive termination (including ownership, disclaimers, liability limits, and dispute terms) will survive.

11. Changes to the Service and these Terms

We may update the Service and these Terms. When we make material changes to these Terms, we will update the "Last updated" date and take reasonable steps to notify you. Your continued use after changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and close your account.

12. Governing law and disputes

Sentvale is operated remotely and serves users worldwide, so no single national court is fixed as the exclusive forum. These Terms, and any dispute arising from them, are subject to the mandatory laws of the country in which you reside, which always take precedence where they grant you stronger rights.

We will first try to resolve any dispute with you informally. Please contact us at admin@sentvale.com so we can try to settle it. If a dispute cannot be resolved informally, you may bring it before the courts of competent jurisdiction in your country of residence, and nothing in these Terms removes any mandatory right you have to bring proceedings locally or to use a local consumer dispute-resolution scheme.

Once Sentvale is established in a fixed legal jurisdiction, we may update this section to specify a governing law and venue. Any such change will be posted here and will not reduce mandatory rights you already hold.

13. Contact

Questions about these Terms can be sent to admin@sentvale.com.